CUSTOMER FEEDBACK FORM

Existing customers – please take a moment to help us fulfil our commitments to the British Association of Removers and the TSI by taking a moment to complete our customer feedback form. We’d like to know how your move went and if there is anything that we could improve upon.

    BEFORE THE MOVE

    Did we make you aware of the BAR Code of Practice?

    Were you provided with a fixed price written quotation with timetable?

    Did we explain your insurance and protection options?

    THE MOVE ITSELF

    Were the Staff:

    a) Presentable

    b) Punctual

    c) Polite and Cheerful

    AFTER THE MOVE

    In general were you satisfied with the service provided?

    Did you register any claim or complaint?


    CUSTOMER FEEDBACK FORM

    Existing customers – please take a moment to help us fulfil our commitments to the British Association of Removers and the TSI by taking a moment to complete our customer feedback form. We’d like to know how your move went and if there is anything that we could improve upon.

      BEFORE THE MOVE

      Did we make you aware of the BAR Code of Practice?

      Were you provided with a fixed price written quotation with timetable?

      Did we explain your insurance and protection options?

      Was your attention drawn to the contract terms relating to:

      a) Liability for loss or damage

      b) Time limit for making a claim

      c) Cancellation / postponement rights

      THE MOVE ITSELF

      Were the Staff:

      a) Presentable

      b) Punctual

      c) Polite and Cheerful

      d) Properly Supervised

      Did the staff appear appropriately skilled to carry out your move?

      AFTER THE MOVE

      In general were you satisfied with the service provided?

      Did you register any claim or complaint?

      If yes, was your claim or complaint handled promptly and courteously?