01308 423939Quick Quote
01308 423939 Quick Quote
Northover and Gilbert are members of the British Association of Removers (BAR).
The British Association of Removers Code of Practice is the only code in the moving industry that’s approved and monitored by the Trading Standards Institute (TSI) as part of the Consumer Codes Approval scheme.
All BAR members abide by the Code that dictates the standard of service you will receive, the quality of the materials used, the standards of vehicles and warehouses, staff training requirements and what will happen if something goes wrong.
Most importantly the Code requires BAR moving companies to deal with you in a courteous and sympathetic way at all times.
We promise to act fairly and reasonably with you and uphold all the standards contained in the Code. Our key commitments are:
The Code says that if Northover and Gilbert cancel your removal more than 10 days before the agreed date for the work we must pay you back everything you paid to us. If we cancel less than 10 days before the agreed date we must pay you 150% of the monies paid. This means that you can be confident that as a member of BAR, Northover and Gilbert will arrive to do the work on the agreed date. If Northover and Gilbert is not able to do the work on the agreed day or pay the 150% refund, the BAR Pre-payment Protection Scheme will be speedily activated to have the work completed by another member or provide you with a full refund.
If you have a complaint about the service, we will resolve it fairly, quickly and efficiently. If we can’t settle your complaint to your satisfaction you may refer it to the BAR’s FREE Conciliation Service.
We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by;
The Furniture Ombudsman3-4 Viewpoint Office VillageBabbage RoadStevenageHertfordshireSG1 2EQT: 0333 241 3209W: www.thefurnitureombudsman.org
If you are still not satisfied a low-cost, independent arbitration scheme is available operated by the Chartered Institute of Arbitrators.
The Trading Standards Institute monitors the performance of all BAR members, to make sure that they are operating within the BAR Code of Practice and that the Code is working properly in the customers’ interests. You can help by completing our customer satisfaction survey once the move is completed.
BAR website The Trading Standards Institute website Bar Code of Practice (pdf) Northover and Gilbert customer satisfaction surveyThe Furniture Ombudsman
Looking for removals in Dorchester? international shipping? or solutions for storage in Beaminster? our friendly professional removals service can help you do it all. Get in touch today for a quote.
ABOUT THE COMPANY | LOCAL INFORMATION | TESTIMONIALS | BAR & TSI